If you book by telephone, on the website, or by email, you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website.

All bookings require full payment to confirm, full payment must be made prior to the event date.

Payment can be made by telephone, online or in person at the centre with credit or debit card, cash or cheque. Cheques should be made payable to The Boardroom Climbing LTD.

We reserve the right to refuse any booking.

Bookings are not transferable to another party.

A minimum number of attendees is required for sessions to run – if we do not have sufficient participation, we reserve the right to relocate your booking.

The Boardroom Climbing LTD will provide confirmation of bookings via email. In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements.

To amend or rearrange a booking we require two weeks’ notice via email.

The Boardroom reserves the right cancel a booking for reasons that are out of our control (e.g. adverse weather conditions / instructor illness)

To cancel/refund, amend or relocate a booking we require 2 weeks’ notice. If within 2 weeks, refunds will not be possible however we will endeavor to relocate your booking once, to a new date at our discretion. If an activity needs to be rearranged due to ill health a doctor’s certificate must be produced and a full refund will be issued.

For all sessions, please turn up 15 minutes before the start time. If you turn up to a session more than 10 minutes late, you may not be allowed on the session, and sessions will not run over the allocated finish time.

You must wear suitable clothing for the activity – We recommend comfortable sports clothing and trainers. Avoid overly loose-fitting clothing.

Jewellery – please remove all jewellery prior to sessions, if you are unable to remove such items, please be aware wearing jewellery especially rings increases the risk of injury. The Boardroom accept no liability for damage caused to watches/jewellery while on session. If you have any concerns regarding jewellery, please speak to your instructor.

Everyone who is climbing must have filled in the relevant registration form, the reception team will clarify which document is needed upon arrival – children must be signed for by a parent or legal guardian.

Please inform your instructor if you have a pre-existing injury that you think we should be aware of.

Please inform the centre when booking about any medical or additional learning needs that will need to be accommodated throughout the session.

We are currently unable to deliver sessions to pregnant women.

Covid-19
Please follow all current Covid-19 guidance, if you are feeling unwell or have symptoms of covid 19 please do not attend your booking. If you are unable to attend your booking due to Covid-19 we will endeavor to rearrange you booking subject to availability.

Additional terms and conditions: Birthday parties

In the case of birthday parties additional children cannot be added on the day as we may not have the extra staff available.

In the case of birthday parties any setting up or taking down of equipment must be accommodated within the agreed party time slot booked.

Additional terms and conditions: Groups (such as schools, scouts, charity etc)

In the case of group bookings, full payment must be received 2 weeks prior to the event date. If groups arrive with less participants than booked, then the group is still liable for the full amount.

If an invoice is required for BACS transfer, our payment terms are 30 days however full payment must be received at least 2 weeks prior to the event date.

If making a booking within 2 weeks, full payment must be made upon booking.

If payment not received 2 weeks prior to event date, we reserve the right to cancel the booking.